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Please notice that we do our best to hold all goods always in stock so that they can be dispatched within 48 hours. But it still might be that the demand for an item is much higher than our manufacturer or supplier can deliver it to us in time. In those cases the missing item will postpone the dispatch of your order. Please feel assured that we speed things up as much as possible. If your order is not ready to ship within 2 weeks, we will send you an update via e-mail. If for any reason we determine that a back-ordered item will no longer be available at all, we will notify you immediately by e-mail, cancel the item from your order and delete the item from our catalogue. We will refund your payment for this item or you may select an alternative of the same value.
ORDERING OF SIGNED & DEDICATED ITEMS
Sometimes we will be able to offer for a certain time by artists personally signed or dedicated items. If you ask for a speacial dedication in those cases please write it down into the white box of the first „check out“ Step (under „Add Comments about your order“). This procedure might postpone the dispatch of your order for round about 2 to 3 weeks.
PRE-ORDERING
For new releases we might offer PRE-ORDERING before the official release date. In most cases we will dispatch your order 1 week before the official release to make likely that it will be with you around the release date (although this depends very much on the destination and the post office
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